Reputation Management & Review Replies | Pixel Creative
Service · Reputation

Five stars, on autopilot.

Every review answered within minutes in your brand’s voice, happy customers asked at the right moment, and every rating tracked in one place — inside Skala AI.Every review answered in minutes, on-brand — and more happy customers asked for one.

Google · Facebook · Review requests · AI replies

Illustrative preview

The problem

Buyers read your reviews before your website.

A handful of unanswered reviews says more than any headline. Most businesses reply late, reply to some, or don’t reply at all — and never ask their happiest customers.Unanswered reviews speak louder than any headline — and most happy customers are never asked.

Without a systemWith Pixel
01

Without a systemReviews answered weeks later — or never

With PixelEvery review answered in minutes

02

Without a systemReplies that sound copy-pasted

With PixelReplies in your brand’s voice

03

Without a systemHappy customers never asked

With PixelRequests sent at the happiest moment

04

Without a systemBad reviews found by accident

With PixelNegative reviews flagged instantly

The reputation system

From happy customer to five-star review.

  1. 01

    Ask

    After a great moment — a purchase, a visit, a result — customers get a simple request by SMS, email or WhatsApp.

  2. 02

    Monitor

    New Google and Facebook reviews land in one place the moment they’re posted.

  3. 03

    Reply

    The AI drafts an on-brand reply in minutes. You choose which post automatically and which come to you first.

  4. 04

    Learn

    Themes in your reviews become insights for your offer, your service and your ads.

What’s included

Your reputation, handled end to end.

01

Review requests

Timed to your customers’ happiest moments.

02

AI replies

On-brand responses to every review, in minutes.

03

Approval rules

You decide what posts automatically and what waits for you.

04

Multi-location

Every location’s reviews in one place.

05

Negative review alerts

Problems reach your team fast, before they grow.

AI Automation
06

Review widgets

Your best reviews shown on your website.

07

Live reporting

Rating, volume and reply times in your Skala AI dashboard.

Explore Skala AI
08

Insight reports

What customers praise and what they flag, every month.

Part of the system

Reputation lifts every other number.

Better reviews make ads more convincing, pages more trusted and customers more likely to return.

What we measure

What a strong reputation looks like.

  • Average rating
  • Review volume
  • Reply rate
  • Reply time
  • Request conversion
  • Negative review rate
  • Local search visibility
  • Review-driven leads
FAQ

Reputation, straight answers.

Google and Facebook, managed together inside Skala AI.

No. Replies are written in your brand’s voice, and you can approve any of them before they post.

Your team is alerted right away. You decide whether the AI drafts a reply for approval or you handle it personally.

Yes — as long as you ask every customer, don’t offer rewards and don’t filter for good reviews. That’s exactly how we set it up.

Yes. We can add a review widget that shows your best reviews on your site.

Ready when you are

Let’s make your reputation work for you.

30 minutes. We’ll audit your reviews and show you how many five-star moments you’re missing.30 minutes. We’ll show you the five-star moments you’re missing.